Refund policy
At Oud Al Aziz, your satisfaction is our top priority.
We want you to experience complete confidence when shopping with us.
If, for any reason, you are not fully satisfied with your purchase, we offer a 14-day unconditional return and refund policy — even if the product is opened or used.
Eligibility for Returns
- Returns are accepted within 14 days of receiving your order.
- We accept returns even for opened or used bottles.
- To initiate a return, please contact our support team with your order details.
Damaged or Incorrect Products
If you receive a damaged, leaking, or wrong product, please contact us within 24 hours of delivery.
We will review your complaint and arrange a replacement or full refund without any shipping charges.
Refunds
- All approved refunds will be issued in full amount via Bank Transfer, JazzCash, or EasyPaisa.
- Refunds are processed within 5–7 business days after the returned product is received and verified.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the product is received damaged or incorrect.
- In case of a product issue caused by us, we’ll cover all return shipping expenses.
How to Request a Return
To initiate your return or refund request:
- Email us at oudalazizofficial@gmail.com or contact us on WhatsApp +92 308 832 2423.
- Provide your order number, reason for return, and a short description or photo.
- Our support team will guide you through the quick return process.
Our Promise
At Oud Al Aziz, we believe in earning your trust through quality and fairness.
Every customer matters — and we stand behind every bottle we sell.
Experience the confidence of risk-free shopping with Oud Al Aziz.