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Privacy policy

1. Introduction

Welcome to Oud Al Aziz.
Your privacy and trust are very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (oudalaziz.pk), place an order, or interact with our services.

By using our website, you agree to the terms described in this policy.

2. Information We Collect

We may collect the following types of information from you:

  • Personal Information: Name, phone number, email address, shipping address, billing address.

  • Payment Information: Payment details (handled securely through Shopify, EasyPaisa, JazzCash, or bank transfer — we do not store your payment data).

  • Order Information: Products purchased, order history, and preferences.

  • Device & Technical Data: IP address, browser type, operating system, and pages you visit on our site.

  • Communication Data: Messages or feedback sent via WhatsApp, email, or our contact forms.

3. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders.

  • Contact you about your order status, queries, or updates.

  • Improve our products, website, and customer experience.

  • Send you promotional offers, updates, and newsletters.

  • Prevent fraudulent transactions and ensure site security.

4. Data Protection & Security

We take your data privacy seriously.
All personal information is stored securely, and payment processing is handled through trusted and encrypted payment gateways.
We never share or sell your personal data to any third party for marketing purposes.

5. Sharing Your Information

We only share information with trusted third parties necessary to operate our business, such as:

  • Shipping partners (to deliver your order).
  • Payment processors (for secure payment handling).
  • Shopify platform (for hosting and order management).

All partners follow strict confidentiality and data protection standards.

6. Cookies

Our website uses cookies to enhance your shopping experience.
Cookies help us remember your preferences, track cart activity, and understand site usage to improve performance.
You can disable cookies anytime in your browser settings, but some site features may not function properly.

7. Your Rights

You have the right to:

  • Request access to the personal data we hold about you.
  • Request correction or deletion of your personal data.
  • Opt out of receiving marketing emails or messages at any time.

To make such a request, please contact us at oudalaziz@gmail.com.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described above — typically for the duration of your relationship with us or as required by law.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
All updates will be posted on this page with a revised date.

Last updated: October 2025

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

📧 Email: oudalazizofficial@gmail.com
📞 WhatsApp: +92 308 832 2423
📍 Address: Shop no: 276 New Cloth Market, Hyderabad, Pakistan

Deliver in 3-5 Days

We Provide Fastest shipping service in all over Pakistan.

Satisfied or refunded

We give you a 100% money back guarentee if you are not satisfied.

1,147 Satisfied Customers

In Pakistan, We have become the trust of 1,147 customers in just 3 months.

First open then pay

We give you Allow to open policy.